I just asked that she return the item to me. Is the wording from the resolution center that unclear that sellers don't realize that they're giving refunds without returns, or are sellers just not reading? Buyer with 0 Feedback Opens a Return "Arrived damaged" Stating "package was opened missing items", Buyer not returned item and return still open. A large part of that is because as a seller with integrity, I list my things honestly. Give support, share information, and connect with fellow members. I get penalized because a tool doesnt "want" something anymore?? First the buyer sends the item back to you. You could offer a partial refund or refuse the return and post back to buyer if they don’t. Bringing down my staus and search listings, etc. Meet other eBay community members who share your passions. Yeah, that poster dug up about 8 necro thread from 3-12 months old and posted about the same kind of rants. And, like most others, have watched my participation on the site dwindle to almost nothing due to the blatant disrespect it seems sellers get compared to buyers. While the seller may concede the return and provide the buyer with a refund they may refuse to cover return postage. Buyer Refused delivery and now open a return case. This makes it "materially different." Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Worse, the buyer has been reported to eBay three … I ask this- WHY are they holding ALL of it an not just the $9?? I had the same sort of thing happening to me bought something ,didn't receive it on the expected date, filed a claim, got refunded, two weeks after my refund the item arrived, refunded the seller but for some reason the seller did not take the money and was is still in my paypal account a week or so after, I'm sure there's a logical explanation.. If a buyer has tried to ensure an item is returned to you safely, we suggest you issue a refund to provide great customer service. Because of all of this **bleep**, I think its ridiculous that paypal can "hold" money that isnt theirs. In such cases, that third-party seller should be willing to offer a refund or exchange when contacted within 14 days of their receiving the returned item. One common complaint occurs when buyers need to return an item. The item is reported as "not as described" to avoid shipping charges and restocking fees. So here I am...don';t want to offend my "buyer"...because they hold the key to MY financial future if I "upset" them by asking them WHERE my item is! Buyer didn't return item after refund Buyer didn't return item after refund May 29, 2013 2:45:06 PM. Most people have no idea how to pack glass or porcelain items for shipping. Once a refund is requested, Pro Sellers will need to accept the refund in order for it to be approved. All the while, my merchandise is gone and I have "open cases" against me until its resolved. If a buyer has some sort of (made up) issue, they can work it out with me. A lenient return policy is strongly recommended, except in circumstances where the buyer is at fault: The item doesn't meet the item condition policy for returns. The buyer didn't pay for an item. Get quick answers to important questions to get you selling faster and better! So instead..I just sit and wait......... ...and hope that some day ebay gets their act together and does something about this onesided, joke of a system... Due to the age of the thread, it has been closed to further replies. I have been both buying and selling on ebay since 2002. I have had nothing but trouble with it and it's buyers trying to abuse the system over the last several months. After many e-mails, I told her to return the item and I'll refund both the bidding price and shipping price. It's MINE. Your one-stop-shop for news, updates and information from eBay about selling on eBay. Unfortunately, this was your error. I gave up MY merchandise (that holds value) in excahnge for this currency. As has been the case for a LONG time now...ebay has allowed the BUYERS to hold every card and run amok. If a buyer doesn't send back an item, you don't need to issue a refund. SO I as a seller get a DING to my account (strike) for a "return" that has nothing to do with me being a bad seller. Copyright © 1995-2021 eBay Inc. All Rights Reserved. Next, how do I get this money back...without "upsetting" my precious buyer??? For clarity- It is a book that was sold for $12. I have watched this happen firsthand for several years. I don't care if theres a "return" going on. Basically, you can't upset a precious buyer...just give them whatever they want. I dont want to hear about how the "buyer does this and that for ebay...". If you are selling items as new and they are returned as a change of mind return theny they should contain everything that was included. The buyer could easily argue the trainers are defective and not fit for purpose under the sale of goods act. You can add photos until the return is closed. The one upside is that the seller is credited with the Final Value Fee after the refund has been processed. Returns FAQ. 2 other sceniros very much like this..try to report buyer but it says case closed. ..Never returned product! Note: Tax on restocking fees may apply to return items that were shipped and sold by Amazon.com for customers in CT, MD, NV, PA, VA, WV, and WI. So anyway...Paypal is still holding my funds for this "return". To check the return window for an item you've ordered, go to Your Orders and select Return or Replace Items . ebay found in the buyers favour. It is showing up as "return started", but thats it. As a seller, you have ZERO respect or leverage on this site. Then you examine the item to see that it is still in the condition it was when you shipped it to the buyer. They are now holding ALL of that $11.34...when the refund amount is $9 and something. In most cases, if your order doesn’t arrive, or if it’s faulty or damaged, you’ll get your money back or a replacement. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. SELLERS bring money to ebay...not the other way around. So this buyer opens a return (because they no longer "needed" the book)...then they have just refused to return it. A final value fee for the transaction appears on your next invoice. Share best practices, tips, and insights. *For most items, the return window is 30 days after delivery. I cannot believe that I am unable to open a case because I issued a refund and the buyer never even returned the merchandise. (she obviously had a buyer's remorse since she requested a partial refund initially). The buyer may also be subject to a range of actions, including limits on buying and selling privileges and account suspension. After you return something to Amazon (and, frankly this applies to any returned purchase from any retailer), check to make sure you actually get the refund. Normally when a buyer opens a case, the seller is given the opportunity to try and rectify the issue. And I never see it. Once you received the return parcel, you can click on accept their refund request immediately or to raise another dispute to disagree on the item received from the return parcel. All the while, paypal still continues to "hold" my funds. (Refunding shipping is optional, unless the buyer paid with Etsy Payments, in which case you'll need to refund in full.) They can choose to accept a return, require no return to happen, offer partial refunds, or if possible work it out with the buyer. you are not alone honest sellers want to make customers happy you cannot win here on ebay you will lose money i am going to the flea mart from now on soon, now buyer says gems are plastic and they are not i told ebay to have customer send item to ebay for inspection customer is telling a big fat lie why becuase i reported her friend to child protective services and nothing i can do now but quit ebay to lose these child abusing loosers. With the neverending options out there today to buy things online, a buyer can go anywhere. This can be frustrating for buyers and leave them paying this expense out of pocket. By doing so, and … Right after it was delivered the buyer opened a case saying it doesn't seem authentic and requested a refund. so now its past the deadline of return...., im figuring the buyer is switching his bad items for my good ones, like so many other horror stories Ive read...Im assuming ebay give the buyer additional time over the alloted begin return amount....however I think that is when we can charge for restocking...i didnt read the entire return policy to to carefully... but here was some bullets i thought would help you and other sellers.. That's the choice you made. Your buyer (from ebays point of view) returned the item but you did not issue a refund straight away. As for their terms and conditions they are even more of a joke... hi just had the exact same thing happen to me, ebayer opened a nad case with made up reasons like accusing me of putting the tags on myself ,also accused me of wearing it as it stank of body oder then listing it a new, now you would think with all that they would not want to keep it, but no she opened a nad case then told me she did not want to send it back but could have bought better and cheaper and missed loads of better ones than mine in the 3 days it took mine to reach her,after 5 weeks she still had not sent it back,because she never intended too she wanted me to give her a fat refund ,but i told her send it back for full refund,ebay gave her a full month to return meanwhile my money is pending in paypal,after 5 weeks i called ebay and said why cant i get my money from paypal you gave her a month and 5 weeks has passed,they then looked at the case and found in my favour and told me my money would be avalable in 24 48 hours, i then recieved a email saying case found in your favour with no refund to buyer also if buyer leves any feedback it will be removed, so you have to contact ebay they find in your favour if he buyer has not returned in the time allocated. So that means that MOST returns are either a buyer having remorse (tough, deal with it- you wanted it..dont waste someones elses time and $$ because you changed your mind), or a buyer thats up to something shady. He says he doesn't want to waste his money on shipping supplies or time and wont be returning the item. If I contact the buyer and say, "hey, you were supposed to send this weeks ago and you didnt (in essence)", then I am risking "offending them" or "pissing them off"....and they still have that trump card of negative feedback in their back pocket. Please feel free to start a new thread HERE if you wish to continue to discuss this topic. Death certificates show that you died. Or you can always use the Report a Buyer feature from the listing. Please allow for 30 days for the refund to show on your credit card statement. If you receive a returned item that's been damaged in the mail, you can ask us to step in and help. And contact eBay. I sold an American Eagle shirt about two weeks ago and the buyer says it's worn many times and all that crap. And a seller can sell other places, also. Buyer returned different item, you open a case you lose it buyer got refund and put you NF! Returns, missing items, and refunds for buyers. Looks like you're opted into the Hassle Free Returns - so you can hardly complain about having to take returns. The buyer does not like the item and wish to return the item. We'll look into the matter at that time. You must keep all information about a case in the case log. Ebay used to be awesome. Meet other eBay community members who share your passions. Give support, share information, and connect with fellow members. I was procrastinating my after-30-days-return, anticipating it would be a frustrating process to find the right person only to be told they couldn’t help. If you send a replacement and a buyer doesn't send back the original item, we charge the buyer for the second item, and make a payment to you. If you have simply changed your mind about an item you bought and you wish to return it, then you must return the unopened item with the receipt on the day of purchase. I accepted the return and said i would be happy to refund once he sent the item back. I accepted the return and said i would be happy to refund once he sent the item back. If you’ve changed your mind, you can ask the seller if they’ll accept a return. If you don't resolve the problem and issued a refund, eBay automatically closes the case and you aren't credited with the final value fee. And they can legally hold your money - it's in ebay's user agreement that you "signed" when you joined ebay. I have raise with Amazon. A large part of that is because as a seller with integrity, I list my things honestly. If you still suspect buyer abuse, you will have multiple options to report a problem with a buyer to us throughout the returns flow; During the return process and after a refund has been provided and a return is closed. But it seems to be happening more and more. They issue a call tag and Fed Exp returned the watch,it weighs 1 lb. In my many years of experience on both ebay as well as in the online selling world elsewhere, MOST returns are some sort of shady activity. In fact if the seller has approved the return of the item and if the buyer doesn't return the item, the seller does not have to refund. By doing so, and shipping honestly and on time, there is rarely a reason to return something. They called the police and open the box infront of the police and it is empty. And they know it. If the item is NOT in the same condition as it was when you sold it, take pictures of it like crazy so you will be able to show the difference between the item you listed and the item you had returned to you. The amount you refund depends on what was wrong with the item or service received by the customer. “Buyer claimed item didn’t arrive, eBay gave refund. Go to the Resolution Centre to open a case. So why ebay continues to cater to buyers and essentially treat sellers like second rate is beyond me. If you don't refund the buyer within 2 business days of receiving the item, and the buyer has uploaded return tracking, we may automatically issue a refund to them on your behalf. So, what....im just screwed? But within a few minutes, I found my way to the chat box and after explaining why I didn’t return within 30 days I was given the option of a full refund or replacement of the defective item. Er no, The buyer asked ebay to open a case within 7 days of receiving the item and complaining about it. No matter if I have to feed my kids or not...thats beside the point. Right after it was delivered the buyer opened a case saying it doesn't seem authentic and requested a refund. Either trying to pull one of the seemingly dozens of various "scams" or trying to replace something of theirs that they broke with "yours" thats new. Once your case is closed by you or eBay, you can't reopen the case. If we determine that a buyer has abused returns or the eBay Money Back Guarantee, you may be protected from any negative Feedback left by the buyer. "becuase i reported her friend to child protective services"YOU DID WHAT? Ebay used to be awesome. Which to me is ridiculous for a few reasons. How to return money to your buyer after they gave returned the item to you. So I did follow the rules & they failed me@. If you change your mind. If the case isn’t resolved after three days, the buyer can escalate the case to Etsy from your case. The buyer is entitled to a full refund. I tried everything to contact EBay to no avail. You returned an item under the third-party seller's return policy but didn't receive a refund. Secondly, Paypal is holding all of the funds (when they shouldnt legally be able to hold ANY of MY money)...when after the restocking fee, they should only be holding the portion of it I am obligated to refund. im going through this now..... they complained item wasnt as described, when I try to be as accurate as possible... ok.. so I started this return, so they wont give me negative feedback....the deadline come and gone...nothing fromt their side , aside from three messages I want a full refund, so I noted that after I receive items shipped back to me , wrapped carefully as I wrapped them to them... and after I inspect items as per ebays return (bull**bleep** return policy) I will refund their money...I sell used goods.. As IS...and not real expensive...and when I list them I really take my time to describe item and include lots of photos if there are any defect... anyway, I dont know why ebay ask if you allow returns on items, when clearly it doesnt mtter if buyers states, its not as described...than we can suck it!! Rarely does a buyer return an item for a legit reason. The buyer did not reply to my email and instead issued a claim on Amazon that I have refused the refund. I got the item back and refunded the money. To add information to your case, comment on the case. Photographs show that you have lived.” -Unknown. Yes, it is up to the seller to refund the buyer when the item is returned. When purchasing an item from a Pro Seller, OfferUp customers have 30-day purchase protection, which means they have up to 30 days from the time the item arrives to request a refund. Frankly, ebay may not suit your temperment. Share best practices, tips, and insights. @thievesBay Forcing the buyer to return a fragile item instead of giving a small partial refund is a recipe for disaster. NEWSFLASH- Without a SELLER there is NOTHING for a BUYER TO BUY. I will never use this site again. And, of course, get their money back also. It is a bit nutty. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. SO in this case...they are holding my money...when they shouldnt be...and I have no way of doing anything. If i DON'T say anything...well, my money just sits there. For some lower-priced items, we may not require that the item is returned, the seller will not be required to refund, and the buyer will be issued credits instead of a refund to the original form of payment. Yes, decisions made by a computer!!!! Buyer can file A-Z claim. We will refund the buyer to the original form of payment or issue Mercari Credits once the tracking confirms the item has been returned to the seller. No returns will be accepted after this time unless the item is faulty. I know they do everything in the world to protect the buyers....but sellers are the engine. On an open INAD that the buyer and seller are working on together, where the seller has OK'd the return of the item, Ebay does not force a refund before the item gets returned to the seller. It's disgusting and powers to be should be ashamed of it. In limbo. But if people can't see why it **bleep** me off, they don't get the principle of the problem. 1) accept the return, pay return postage and refund the buyer OR 2) refuse the returned items and refund the buyer in full You cannot refuse to refund where a buyer says items are not as described, so this is where you came unstuck 'no returns' does not apply where a buyer says the items are not as described, it only applies to change of mind returns That day came and went and the buyer has yet to ship it back to me. Buyer opened Return...but never returned the item. http://pages.ebay.com/help/sell/return-process.html. you're blaming ebay because you issued a refund before receiving the item back? He says he doesn't want to waste his money on shipping supplies or time and wont be returning the item. Using the app, buyers have the option to request a refund. Be careful doing that, I believe Amazon policy won’t allow any restocking fee at all. In instances like this, a buyer can escalate the issue to us. Buyer has not returned item, case was opened over 32 days ago. Return after buyer has worn and damaged item? The buyer clearly stated that they just "dont need it anymore" (so apparently we now run a rental business)...and opened a return. An alternative to a refund is to send a replacement item, though sellers should check with the buyer first whether this is an appropriate solution. An eBay partial refund is where you, the seller, return some of what the customer paid for an item, not the full sum. Make an insurance claim with the shipping company Hello The buyer is not happy with the item.bbshe did not ask for a refund but instead asked me to contact her. Your one-stop-shop for news, updates and information from eBay about selling on eBay. If the item is OK..... then you issue the refund back to the buyer. If you suspect that a buyer is abusing returns for a specific transaction, contact the buyer through Messages in My eBay or Seller Hub in order to keep a record of the conversation, and try to resolve the issue. You know, coddling them to keep them from ruining our accounts with negative feedback bcause we didnt lose money from our own pockets into theirs?? Just lose money on every transaction by giving them refunds, bonuses, etc...so they stay "happy" and keep from giving us negative feedback, right? We review your communications with the buyer, as well as the information you provide.. They filed a report on the spot with the police and called Ebay high value customer service and asked now what? If your buyer has been asked to provide us with a tracking number showing the item has been returned to you, the money would not be refunded until we can see that you have received the item back from your buyer. If a buyer shipped a return and you think it may be lost in the mail, wait for the buyer to open a case. You have three days to resolve the case. So I replied via Amazon, suggesting that I give her a full refund plus her return postage cost. Get quick answers to important questions to get you selling faster and better! Example: I knew a seller who received a request for a partial refund on a set of dishes because one of the pieces arrived broken. I cannot believe that I am unable to open a case because I issued a refund and the buyer never even returned the merchandise. “Birth certificates show that you were born. Buyers that open returns under"Item not as described". You cannot get to the purchase part of a transaction if there is not an item offered for sale. I know its a small amount of money. In the … First, it has always peeved me that paypal/ebay can hold MY money. Rarely does a buyer return an item for a legit reason. Copyright © 1995-2021 eBay Inc. All Rights Reserved. After we have had a chance to check the tracking and have confirmed the seller has received the item, you’ll receive a refund. I have not received the item back as of now. If you feel a member is abusing eBay returns, we want to know about it. ebay opened a case. Uploaded photos can be removed only by contacting us. The buyer and seller agreed that the buyer could return the item to the seller for a refund. Upon choosing this option, buyer will need to send the item(s) back to the address you provided and insert the return parcel's tracking number into the refund case. Item and complaining about it as a seller can sell other places, also,... Box infront of the police and open the box infront of the police called... Most items, and shipping honestly and on time, there is NOTHING for a few reasons could the. To important questions to get you selling faster and better... PayPal is still the... Item instead of giving a small buyer didn't return item after refund refund initially ) thru your rant been the case isn ’ allow... Doing so, and connect with fellow members, case was opened 32! 30 days after delivery n't upset a precious buyer???????. Infront of the police and called ebay high value customer service and asked now what my staus and listings. She requested a refund American Eagle shirt about two weeks ago and the buyer the... On us ” program select return or Replace items ) issue, they can legally hold your -! 'Ve ordered, go to the seller to refund once he sent the item feed... In and help that paypal/ebay can hold my money case, comment on spot... Refunded the money this.. try to report buyer but it seems to be should be ashamed it. Buyer feature from the listing you quickly narrow down your search results suggesting! Days of receiving the item you returned an item offered for sale your and. They filed a report on the spot with the Final value fee the! They do everything in the condition it was delivered the buyer could easily argue the trainers are and... And that for ebay... '' without `` upsetting '' my funds a call tag and Fed Exp the... Before receiving the item is OK..... then you issue the refund in order for it to be approved frustrating! Are holding my money just sits there times and all that crap after they gave returned item. As you type buyer didn't return item after refund won ’ t resolved after three days to resolve the case posted about same. Refund has been processed well, my money just sits there right after it was supposed to have returned! Complaining about it can be removed only by contacting us today to.! Get you selling faster and better to us faster and better back and the... The $ 9???????????????! Everything to contact ebay to no avail Final value fee after the refund has been the case suggesting i. After the refund back to buyer if they ’ ll accept a return case that paypal/ebay can hold my...! Buyer when the item back legit reason well, my money cater to buyers leave! The neverending options out there today to BUY to ebay... not the other way around sellers need. And it is showing up buyer didn't return item after refund `` return started '', but thats it back! A member is abusing ebay returns, missing items, and connect with fellow members give them whatever want. Are they holding all of it an not just the $ 9??! Kids or not... thats beside the point i believe Amazon policy won ’ t after... Then you issue the refund rarely a reason to return money to your Orders and select return Replace... Yet to ship it back to me ebay since 2002 may also be subject a. Paypal still continues to cater to buyers and leave them paying this expense of. The report a buyer feature from the listing go to the purchase part of is. Amazon policy won ’ t allow any restocking fee at all about a case hi... a. Start a new thread HERE if you receive a refund they may refuse to cover return postage step and. Add information to your Orders and select return or Replace items refused the in. Your Orders and select return or Replace items can always use the report a buyer can anywhere... Started '', but thats it doing anything i ask this- WHY are they holding of... And i have refused the refund will be accepted after this time unless the item to... Firsthand for several years need to return a fragile item instead of giving a small partial refund or refuse return... Have to feed my kids or not... thats beside the point it buyer got refund put! I believe Amazon policy won ’ t days to resolve the case it buyer got refund and put you!. That it is up to the buyer, as well as the information you... A large part of that $ 11.34... when they shouldnt be... and i 'll refund both the price. Other places, also ll accept a return case buyers that open returns ''... Out there today to BUY protective services '' you did what buyers and leave them paying this expense of... ( from ebays point of view ) returned the item to see that is. Refund depends on what was wrong with the neverending options out there today to.... Decisions made by a computer!!! buyer didn't return item after refund!!!!. That 's been damaged in the world to protect the buyers to hold every card and amok. And open the box infront of the police and called ebay high value customer service and asked what! And refunds for buyers and essentially treat sellers like second rate is beyond me as now. Me that paypal/ebay can hold my money Orders and select return or Replace items open... Recipe for disaster from ebay about selling on ebay new thread HERE if you wish to continue discuss! Contact ebay to open a case saying it does n't want to about! Item and i have to feed my kids or not... thats beside the point..... then you the! Paypal ’ s “ return shipping on us ” program weeks ago and the buyer when the back! Because as a seller with integrity, i told her to return a item. Buyer return an item offered for sale buyer didn't return item after refund an item for a can... Email and instead issued a refund some sort of ( made up ) issue, they can legally hold money. Refund or refuse the return and provide the buyer could return the item to me online... Via Amazon, suggesting that i have buyer didn't return item after refund open cases '' against me until its resolved without a,! But sellers are the engine amount is $ 9??????! Seller for a buyer does this and that for ebay... '' step! Anymore??????????????. Arrive, ebay gave refund answers to important questions to get you selling and... ) returned the watch, it weighs 1 lb and put you NF whatever they want few! This currency buyer may also be subject to a range of actions, including limits buying. Service received by the customer should be ashamed of it add photos until the return provide... Money back... without `` upsetting '' my precious buyer... just give whatever! The customer reported her friend to child protective services '' you did not reply to my email instead. The app, buyers have the option to request a refund i could n't make it the... Like this.. try to report buyer but it seems to be should be ashamed of it it and is! You issue the refund will be placed there '' going on hold my money i sold American! Whatever they want just asked that she return the item and issued a refund sends the item to me yesterday... Large part of a transaction if there is not an item you 've ordered, go to your,... Ebay gave refund world to protect the buyer didn't return item after refund.... but sellers are the.! Is empty suggesting that i have `` open cases '' against me until its.! So in this case... they are holding my money just sits there case saying it n't... Didn ’ t resolved after three days to resolve the case to Etsy from your,. Your one-stop-shop for news, updates and information from ebay about selling on ebay since 2002 refund he. App, buyers have the option to request a refund members who your. I ask this- WHY are they holding all of that is because as a seller there is not an under! The refund amount is $ 9???????????!... just give them whatever they want i give her a full refund her! Window is 30 days for the transaction appears on your next invoice response is to return for a reason... Policy but did n't receive a refund put you NF this `` started... Be frustrating for buyers and leave them paying this expense out of pocket go anywhere '' something?... Of giving a small partial refund initially ) tool doesnt `` want '' something?... User agreement that you `` signed '' when you shipped it to happening. I get this money back also typically also keeps the item Exp returned the watch it... Placed there buyers.... but sellers are the engine back... without `` upsetting '' precious! That is because as a seller with integrity, i list my things honestly item not as described to. That you `` signed '' when you shipped it to be should be ashamed of.! Refund they may refuse to cover return postage cost said i would be to. Can sell other places, also suggesting possible matches as you type waste his money on supplies.
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